Shipping policy

Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with its tracking information.

Shipping Rates & Delivery Estimates

We are proud to offer Free Shipping on all orders shipped to the United States.

Standard Shipping (U.S.): 4 to 7 business days.

Note: Delivery delays can occasionally occur due to high demand, customs processing, or postal service disruptions.

Tracking Your Order

Once your order has been shipped, we will send you a shipment confirmation email containing your tracking number. You can easily track your package directly from our website using your tracking number to see real-time updates.

Wrong Address Disclaimer

It is the buyer's responsibility to ensure that they enter the shipping address correctly. We do our best to speed up processing and shipping times, so there is a very small window to correct an incorrect shipping address. Please contact us immediately at support@oqelia.com. you believe you have provided the wrong shipping address.